Mainland UK  (except Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands,  Scilly Isles)

England, Scotland and Wales (excluding Scottish Highlands and Islands)

Less than £25  order value (after discounts)   Costs  £3.80 (except where products are clearly marked as FREE shipping - like sample packs),  and for smaller packages (less than 2kg)  we use Royal Mail 2nd class post. These take 2 to 3 working days for delivery and are often faster.  

More than £25 order value (after discounts) all of these orders are sent with FREE shipping,  we now use DPD next day courier service, if you have provided a mobile number and email address  this courier will text you to advise you of their expected time of arrival.

Orders are typically packed within 24 hours (Monday to Thursday), if you order on a Friday after 12 noon this may not be despatched until Monday as we are often travelling to an Trail, Ultra or  OCR race. 

Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands,  Scilly Isles

All packages will be sent Royal Mail 2nd class small parcel, even where this means multiple parcels are required as this is the most cost effective way of reching you. There is no reasonable cost next day service. 

Europe

We offer delivery to most European Countries.

£6 for small packages less than 1kg

£9.50  for 1 - 5 kgs, the most cost effective order is to buy 2 boxes of flapjacks for example.

FREE European postage if you spend more than £100 -

Netherlands, France, Germany, Austria, Denmark, Italy, Luxembourg

Free European Delivery if you spend more than £125

Norway, Sweden, Switzerland, Hungary, Czech Republic, Poland, Monaco, Gibralter, Andorra 

 

I wish to cancel my order

If you wish to cancel an order, written notice, by email/letter, must be given within 7 days of receipt of the goods and they must be returned within 14 days of receipt.

Please quote your order number and we will advise you on the return address/procedure. We will only offer a refund or replacement if the goods are sent back in their original condition, are unused and unopened in their original packaging.

Please note:For health and safety reasons, we will not be able to accept returns or refunds on any foods items that have been used, opened or had their security seal broken.

My order has not arrived, what should I do?

If your goods do not arrive, please contact us within 7 days of  the expected arrival sales@chiacharge.co.uk and we will do all we can to track down your order.

For returns outside of a 30 day window we are not liable to pay for any postage costs incurred. In accordance with EU law, the cost of both original and return postage and packing shall be borne by the customer and deducted from any refund. Refunds will be paid within 30 days of receiving the written notice of cancellation. Your statutory rights are not affected.

Our returns/refund policy is in accordance with EU distance-selling regulations (2000), which outlines your rights to cancel your order.

 

If you have any queries or questions please get in touch  timtaylor@chiacharge.co.uk, 07957308634 or through facebook and twitter.